FAQ

How Does it Work

Can I stream Salty Cat workouts?

Yes. All of the programs on Salty Cat workouts can easily be streamed online at saltycatworkouts.com.

Is internet access required or can I download my workouts?

Workouts are only available for streaming online. You cannot download them at this time.

How much is each workout?

Workouts that require payment are only $1.99 each whether you purchase them individually or as an entire program.

If you purchase a few workouts then add the entire program, you will only pay for the additional workouts you are adding to your account.

Are there free workouts?

Workouts with just the "Play" icon are free to view. Workouts labeled "Free" require you to create an account to view. All other workouts are $1.99 each.

Can I purchase a DVD of Salty Cat workouts?

Some of our workouts may be available on DVD at RodaleStore.com.

Where can I find the workouts I purchased?

After you have logged in to your profile, click the profile icon in the top right corner of the page and select "My Stuff."

Can international customers purchase the product?

Yes. Please select your country when completing checkout.

Account & Billing

How do I log into my account?

New customers: Click the profile icon in the top right corner of the page and select "Sign Up." Follow the steps to create your user account with your email, Facebook, or Google.

Existing customers: Click the profile icon in the top right corner of the page and select "Log In". Sign in using your account credentials that you created when you first signed up.

I forgot my password, how do I reset it?

Click the profile icon in the top right corner of the page and select "Log In". Click "log in with email" and click “forgot password". Follow the instructions to reset it.

How do I update my email address or password?

After you have logged in to your profile, click the profile icon in the top right corner of the page and select "My Profile." You can edit your email address and your password.

What payment methods do you accept?

We accept Visa, Mastercard, Amex, and Discover.

Do you accept PayPal?

We do not currently accept PayPal.

How do I update my credit card information?

After you have logged in to your profile, click the profile icon in the top right corner of the page and select "My Profile." Select "Edit Payment Methods" to modify your credit card details.

How do I get a refund?

All purchases are non-refundable.

Is there sales tax?

View our sales tax policy to find out if sales tax is charged in your state.

Troubleshooting

My workout isn't playing properly

Double check you have an active internet connection or strong wifi signal.

If you are still having issues, contact Customer Care. Please enter specifics about your issue in the contact form. We will email you back as soon as possible.

Privacy & Terms

What is your privacy policy?

What are the terms of use for the site?

Customer Care